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SuperScript advanced scripting is now available! With SuperScript, advanced data collection is now possible for Political Polling, Market Research Groups, Mortgage Companies as well as other industries requiring detailed data collection while on a call.
Industry has 3 choices when it comes to call scripting:
- High maintenance costs for solution providers to create scripts on an individual basis
- Self developed high cost/maintenance script solutions that rely on internal IT to develop and maintain
- Common call scripting tools that are restrictive and are intended only for call flow coaching
SuperScript was designed to overcome industry difficulties with script creation and administration. Far too often call script creation requires IT personal or vendor assistance simply to create or even change wording within scripts. SuperScript is designed so that script administration and creation can be handled by call center managers to fine tune as the campaign progresses, while IT can focus on their competencies of data processing and analysis for individual needs. With your internal experts concentrating on their core competencies, success and productivity are ensured.
Feature Overview:
- Easy to use, web-based script administration and creation interface
- Modify scripts "on the fly"
- Multi-page scripting
- Automatic call disposition based on script outcome (other products require multiple dispositions to end a call)
- SQL based data for real-time web-based reporting
- Script path tracking - see the path through the script for each record
- All phonebook fields (even user defined) available for use within scripts
- Required fields support for important data
- Randomization options for choice lists to remove statistical patterns
- Unlimited call dispositions within scripts
- Unlimited scripts can be created and run simultaneously!
Download the SuperScript white paper here
Call one of our sales consultants for an online demonstration and build your own advanced script in minutes! 800-289-8616
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