Click to view our Rapid Contact Presentation: - PowerPoint (2.98 MB) - PDF (2.20 MB)   Need Adobe? Click here

Rapid Contact (RapidC), MarkeTel’s predictive dialer controller software, designed for small to medium-sized companies, has been powering the MK II Predictive Dialer since MarkeTel’s incorporation.

In the evolution from a DOS to a Windows-based software application, many of Rapid Contact’s exciting features have been added at the request of MarkeTel clients.

Created by MarkeTel’s Research and Development team and designed with the assistance of call center professionals like yourself, Rapid Contact has been precision engineered to become the effective, reliable productivity tool that it is today.

Features optional network data entry capabilities using the Virtual Display add on!

• Low setup and training time: Setup and start dialing in as little as 15 minutes! Operator training takes 5 minutes.
  
  
• Various speed setting options include:

Auto adjust speed settings: The software can automatically adjust your speed settings for you in real-time to maximize each dialer's performance. Auto adjust is capable of maintaining separate speed settings for each dialer, enabling accurate settings based on run-time conditions.

Set your call abandon limit: Stay compliant with FCC rules and regulations. Setting the call abandon limit helps determine how aggressively you wish to dial.

Option to switch to speed dialer mode when call abandon limit has been exceeded: Once the abandon limit has dropped to the desired level the dialer will automatically switch back to predictive mode keeping performance optimal and staying compliant at the same time.

• User notification through every process of operations. Progress bars and animations to ensure the user knows the program is working hard.
  
  
• Mix local and long distance numbers in the same phonebook.
  
  
• Archive duplicate phone numbers that did not get imported into your phonebook for refund from your list supplier.
  
  
• Add alternate phone numbers "on-the-fly" (Virtual Display only): Allows agents to request to add an alternate phone number for a contact. If added, the operator can choose to have the new number called immediately by the dialer after the current call has been dispositioned.
  
  
• TeleBlock® internet call blocking integration:
  With TeleBlock®’s new internet call blocking feature, you can have all of your do-not-call numbers stored in a single location, blocking calls with a lightning-fast internet query.
  
  
• Full manual call tracking: Full recording of manually called numbers to help you better monitor your agents.
  
  
• Set your own dialing orders: Target areas of your call-list by setting your primary and secondary dialing orders. Dialing order options include: phone number, zip code, city, state, random, call result type, attempts, call day, or even custom fields as well as many more! Also includes dialing by time zones. This feature enables you to set the hours you wish to call into different time zones preventing you from calling after hours.
  
  
• Full automation: Start the program and schedule your shifts without needing to press a single button.
  
  
• Manage your phone data: Use split/merge or export commands to create the phone lists you need for your business.
  
  
• Real-time reporting: See how your agents are performing in real-time! These detailed real-time stats show you your agents call result totals, first-log on time, total time logged on, time connected and more!
  
  
• Real-time export/print: Have all of your sales/leads export real-time into a selected file, or send them to the printer for printing ... or have the software do both at the same time!
  
  
• Do-not-call management: Download all of your do-not-call numbers into RapidC’s "skiplist" folder and have the peace of mind of never having to worry about paying costly fines. You will also not have to waste time or money scrubbing your call-lists each month. Rapid Contact runs a lightning-fast query with each phone number in the dialing queue before it is called to see if it exists in your "skiplist". If it does then it gets automatically skipped and will not be called.
  
  
• Query verbose logs: Run queries to find important numbers from your last shift, or even from months ago ... all while still dialing!