MarkeTel Systems was incorporated in March of 1993 to develop an outbound predictive dialer to respond to a market demand for affordable systems for small to medium size call centers The Company has since evolved into a complete contact center solution provider, including unified communication consisting of predictive dialers, IP-PBX, telephone systems, dynamic scripting and real-time reporting software, etc. With overall customer satisfaction rating of 93% and an affordable solution for even the smallest call center, it is not a surprise that MarkeTel continues to expand its capabilities, grow its team members, and increase its business in the contact center industry even during this tough economic time. Marketel's clients are from numerous industries such as mortgage, collections, home improvement, internet marketing, lawn care, water, etc. Every size of business is a fit for Marketel, large or small. As a result of our continuous growth, MarkeTel has been very busy screening and hiring exceptional individuals to accelerate our software development, adding more value for clients.

MarkeTel believes that creating a superior product requires qualified professionals in every aspect of development and support and, therefore MarkeTel recruits experts in every field. Whether it's the statisticians who create predictive algorithms, the software engineers who design products, the sales consultants who help determine client solutions, or the call agents who handle customer queries, only the very best are involved in the creation, sales and support of our products. We are excited to have our new team members and would like to introduce one person each month to you through a series of introductions. Please join us in welcoming our team members each month and celebrate the success together.

Anthony Debassige -- Director of Technology

Anthony has been involved in the telecommunications industry for over 19 years holding various hats in R&D in the hi-tech sector in the Ottawa area. In addition to software development he has also been involved in quality assurance, process engineering, and operations team lead.

Before joining MarkeTel, he was a Senior Developer at Gridpoint Systems in Kanata, ON. At Gridpoint, he was involved in developing MPLS and PBB-TE service and network management solutions As part of a small team of 4 developers, he provided software development, quality improvement, and quality assurance with a focus on test automation.

Prior to Gridpoint, he was a consultant providing development services and worked for Nortel for 15 years. He was a software developer, operations team leader, and process engineer all with a focus on quality improvement. He was instrumental in various projects including network management, ATM/Frame Relay network edge switch development, etc. As an operations team leader, he was tasked with ensuring the weekly successful compile, load build, and 24/7 on-call pager support for a 2nd level support group. As a Quality Improvement and Process Engineer, he was a part of the Nortel Ottawa Lab Council representing the Public Carrier Networks Division. He introduced Root Cause Analysis and other similar initiatives and played a significant role in achieving ISO certification, and Trillium Process Maturity certification.

Anthony is an avid reader of science fiction and fantasy. He is also an intermediate level hockey coach and understands characteristics of effective teams. MarkeTel is excited to have such qualified individual to bring vision, thought leadership, product innovation and quality to MarkeTel’s current and future products.