Full computer interface:

With a full computer interface, each telemarketer requires a computer. The telemarketer receives information on each prospect through a contact management program. Some predictive dialers use common contact management systems such as ACT, Maximizer, Telemagic, or Gold Mine. Because these programs are relatively common, consultants can be hired to train telemarketers. If the predictive dialer uses its own proprietary contact management software, then each telemarketing manager will be required to master the software in order to train the staff.

A full computer interface should only be used if telemarketers require detailed information on each and every prospect. If forced to use a full computer interface, it is advisable to use a non-proprietary contact management system, as they are more stable and easier to use.

If callers are only generating sales or leads, then a full computer interface is usually not needed in most cases. More efficient and cost effective methods can be used.

Small screen interface:

A small screen interface is a simple way to take full advantage of predictive dialing without the complications of extensive contact management. A small screen interface is intended to only supply telemarketers with the basic information that they need to do their job effectively such as name, phone number, address, etc. Because of the simplicity of the interface, telemarketers can be trained in a matter of minutes rather than days or hours.