Today's market is flooded with different systems offering predictive dialing capabilities. Many of them incorporate predictive dialing as simply a feature in a complete business management system. The cost and complexity of use is often excessive for users who require a true predictive dialer but purchase the full blown office management system to obtain the predictive dialing function. Given the complexity and unnecessary cost of many of the predictive dialers on the market, it becomes imperative to choose a predictive dialer that meets your specific business needs. The most important questions to ask when choosing a predictive dialer are:
 

	What equipment do I need? Networks, Operating systems, and Hardware
	What operator interface do I use? Difficulty, training time, calling efficiency
	What level of support do I require? What's needed, how often, how much?
	What is the investment potential? Performance, cost, control, ROI.

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