The key tone configuration refers to the way telemarketers record call results. After a telemarketer completes a call he or she presses one of the ten numbers on the dial pad of the telephone handset to indicate the result of that call. This information is automatically stored for record keeping. You decide what each key tone means and whether a particular key tone result should be called back later or not. Here is an example of a simple key tone configuration:

Key Tone Configured - Meaning - Action

	1 - Lead - Call Completed
	2 - Decision Maker Not Home - Call at a Later Time
	3 - Never call again (angry) - Add to Skip List
	4 - Not Interested - Call Completed

Up to ten key tones may be configured with various meanings. All of which, you define to meet you specific business needs.

Capturing leads or sales
You may generate a report of all customers marked with a particular key tone. This report can then be used to print mailing labels, print invoices, or even generate customized letters for all sales/leads for each day!

If telemarketers are processing only a few transactions per hour, it may make sense to have telemarketers process orders using whatever method is currently being used. Creating an automated processing method is always an option and is best implemented after management has become more familiar with the system.